E-Commerce Customer Returns & Claims Management: Swiss CO Warranty Law, Revised FADP & Refurbishment
Operational guide for Swiss online retailers, direct-to-consumer (D2C) brands, and e-commerce fulfillment centers: statutory warranty rights under Art. 205 et seq. Swiss CO (rescission, reduction, replacement), certified data erasure under the revised FADP (nDSG) for returned IT devices, Swiss VAT credit adjustments, and refurbishment grading workflows.